Reksoft - Software Engineering & IT Outsourcing

Contact Centre Creation Platform

The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:

  • Situation rooms
  • Support services
  • Contact centres
  • On-duty dispatch systems
  • Monitoring services


Features

  • Freedom from specific hardware and software vendors
  • Support for fault tolerance and high availability
  • Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
  • Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
  • Full functionality for geographic information systems
  • Ability to prioritize requests, with manual and automatic distribution of calls between operators
  • Support for integrated, multilevel response to treatment
  • Statistics and reporting

Case studies


Building an automated decisionmaking system for personal loans

The client needed to automate a core business process. We sped up application processing procedures by 60%...


Developing software to analyse potential distribution partners

The client needed to replace mission-critical software. We introduced system enhancements, enabling faster decision-making...


Creating a complete e-commerce solution for trading foreign currency

The client needed to offer a new platform to remain competitive. Our system broadens the range of users with high availability and faster processing...

All case studies