Reksoft - Software Engineering & IT Outsourcing

Contact Centre Creation Platform

The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:

  • Situation rooms
  • Support services
  • Contact centres
  • On-duty dispatch systems
  • Monitoring services


Features

  • Freedom from specific hardware and software vendors
  • Support for fault tolerance and high availability
  • Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
  • Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
  • Full functionality for geographic information systems
  • Ability to prioritize requests, with manual and automatic distribution of calls between operators
  • Support for integrated, multilevel response to treatment
  • Statistics and reporting

Case studies


Providing expert web services support services

The client needed to outsource support services with no service interruption. We took on responsibility and began delivering 50% savings in just 6 months...


Developing software and enhancing communications

The client needed software to integrate their system with their end customers’. We helped Marcon save up to 40% on automation system development costs...


Creating an online store for gift certificates - a first for Russia

Giftery.ru decided to go further in developing online retail by developing a portal through which customers can buy gift certificates for all kinds of goods and services – a completely new service for Russia...

All case studies