Reksoft - Software Engineering & IT Outsourcing

Contact Centre Creation Platform

The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:

  • Situation rooms
  • Support services
  • Contact centres
  • On-duty dispatch systems
  • Monitoring services


  • Freedom from specific hardware and software vendors
  • Support for fault tolerance and high availability
  • Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
  • Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
  • Full functionality for geographic information systems
  • Ability to prioritize requests, with manual and automatic distribution of calls between operators
  • Support for integrated, multilevel response to treatment
  • Statistics and reporting

Case studies

Streamlining workflow for Renaissance Capital with EMC Documentum

The client needed to eliminate manual processes. We designed and deployed high-availability architecture to streamline business processes...

Developing embedded software for faster franking machines

The client needed to improve the performance of its core product. We delivered cost savings and operation time by 30%...

Building BI analysis platform of message traffic

The client needed more flexible software to keep up with their message traffic and make it possible to edit data presentation...

All case studies