Reksoft - Software Engineering & IT Outsourcing

Contact Centre Creation Platform

The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:

  • Situation rooms
  • Support services
  • Contact centres
  • On-duty dispatch systems
  • Monitoring services


Features

  • Freedom from specific hardware and software vendors
  • Support for fault tolerance and high availability
  • Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
  • Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
  • Full functionality for geographic information systems
  • Ability to prioritize requests, with manual and automatic distribution of calls between operators
  • Support for integrated, multilevel response to treatment
  • Statistics and reporting

Case studies


Creating a reporting system for hotels and tourist complexes

To meet the growing demand for IT solutions within the tourism and hospitality industry, Infor needed to offer its client a modern, convenient, efficient and cost-effective BI system, well-structured and orderly, and with a clear end-user interface...


Delivering an innovative collaboration system using agile development

The client needed a unified management system to improve access and efficiency. We designed a scalable system capable of serving 100 users in multiple locations...


Developing an online travel information and service platform for Tourgenius

The client needed a new online sales portal. We delivered a powerful analytical tool catering for 3 different user groups...

All case studies